Contacting Highways

We encourage the reporting of highway faults such as street lights out, damage to a traffic sign, blocked grids, etc. If faults can be picked up earlier this could prevent an accident. Report a highways fault online by using our interactive mapping fault reporting form or you can report your fault through our IOS application which can be downloaded from the Apple App Store. You can find a direct link to our IOS app here Cheshire East Highways App.

9.00am - 5.00pm (Mon - Fri) - please contact the Highways Service by either the using the online fault reporting form or telephone 0300 123 5020. The response times to these emergencies are: emergency electrical defect (eg: door missing from lighting column) - 1 hour; other defects - during working hours (ie: 8.00am - 5.00pm) - 1 hour; and other defects - outside normal working hours - 2 hours.

Council staff are on call outside of normal office hours to respond to serious highway related problems and emergencies. Not all problems require immediate action, please take a moment to consider if your call is urgent. You can always use the online fault reporting form. Telephone 0300 123 5020 checking the list below of information we will need.

• identify the exact location of the problem, road number, street name, outside a particular house or at a particular junction
• obtain the identification number off the relevant street furniture (eg street lighting column, bollard or illuminated sign)
• give contact details in case we need to get back to you or refer your problem to a different organisation, (eg Highways Agency who look after trunk roads and motorways)
• give any other relevant information to help with the investigation

The Highways Service has 2 offices in Cheshire East. The North office covers Macclesfield, Knutsford, Wilmslow, Poynton and surrounding areas. The South office covers Crewe, Nantwich, Sandbach, Congleton, Middlewich, Holmes Chapel and surrounding areas. 

All correspondence should be sent to our south office

Highways Office

Floor 6

Delamere House

Delamere Street 

Crewe

CW1 2LL